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Frequently Asked Questions

Users

A: BoBuy is an app where you can spend less and live more! At BoBuy we believe in leading a spontaneous lifestyle, at a price everybody can afford. BoBuy offers its users unique and exclusive deals on lifestyle experiences and services in Hong Kong.

A: It is super easy to use. Just download BoBuy and start to explore the best deals around you. The deals are online for up to 24 hours so you need to be quick to be one of the lucky few.

A: Everyone can use BoBuy and it takes no time at all to download. You can download BoBuy from the App Store or Google Play for free and login with your Facebook account or your email address.

A: If you haven't found your favorite establishment on the app, then do something about it! Contact us and submit a suggestion and our team will look into partnering with them!

A: Yes! After every purchase you will receive an automated confirmation with all the details you will need to have a blast at your chosen experience.

A: Unfortunately, nothing can last forever and the voucher that you purchased will only be valid for the times and dates detailed in the advertisement.

A: Booking really couldn't be easier! All you have to do is find the activity or experience that interests you, select the most convenient time slot, click the "Buy Now" button, and continue to the payment page. You'll be well on your way to spending less and living more!

A: BoBuy has a fantastic ranking system for businesses in order to ensure we are offering only the most prestigious and highest quality businesses in Hong Kong. BoBuy's team personally hand-picks the businesses we choose to team up with and are constantly searching for new partners all around Hong Kong.

A: We want our app to be as fair and unbiased to our users as we possibly can be so that everybody is able to buy and enjoy a particular deal. Therefore, each user has a limit of buying one deal from each business at a time. But you can ask your family and friends to buy it from their BoBuy account.

A: For every deal in the app you will get 25 points. From time to time we send special offers and you can use your points to get these special offers, so buy more deals to get more points!

A: We are always happy to talk to our users and assist them with whatever issues they may be experiencing. There are several ways that you can contact us:

  • We love to correspond by email, you can reach us at info@bo-buy.com
  • You can send us a message through the app (setting->contact us) and we can guarantee a response to your query in 24 hours.
  • Our app's live chat feature can be used to speak with a BoBuy representative any time from 8am-10pm.

A: Unfortunately, no. This is in order to remain fair to our business partners who supply us with fantastic offers on their services. In the app you can see and book deals for the next 24 hours. All the bookings that are made through BoBuy are paid in advance, so we can't offer refunds for cancelled or unused deals.

Payments

A: We accept a variety of different avenues of payment. The most popular are Visa, MasterCard or payments through PayPal. For a full list of accepted payment methods, please review our website.

A: Very secure! In BoBuy we use PayPal which is an easy and secure way to make purchases. All card payments are encrypted through your bank's security software.

A: Of course not! We also allow our users pay with your Visa or MasterCard.

A: No. BoBuy charges the full amount for the service, so there won't be any additional costs to the business. Of course if you added something besides the deal, you will have to pay the extra costs.